Frequently asked questions

Send your exact postcode and any access, parking or zone restrictions. We confirm whether we can attend a suitable working location and include any agreed charges in your quote. Do not assume a restricted bay or road is a safe fitting area.

Yes. Call or WhatsApp for mobile tyre assistance day or night, including weekends and bank holidays. The team confirms the work, availability and estimated arrival with you.

We aim to dispatch within 20 minutes after an emergency booking is confirmed. This is a dispatch target, not a guaranteed arrival time. Your location, traffic, tyre availability and the fitter's position affect the ETA; the team confirms it directly.

Yes. The ETA is an estimate. If you take more than ten minutes to respond to a proposal, ask us to reconfirm it before proceeding. Road and availability conditions can also change.

We accept enquiries across England, Scotland, Wales and Northern Ireland. Enter your postcode, then confirm local availability with the team. A postcode check does not itself reserve a fitter. Check your area.

Call only once safely stopped. We assess the location before arranging assistance; fitting needs a safe working area and recovery may be needed first. Never attempt repairs in a motorway lane or on the hard shoulder. If you cannot reach safety or leave safely, call 999 first.

Send the exact location, parking level and any height, access or stopping restrictions. We confirm whether the van and equipment can reach a suitable working space. Do not move the vehicle on a damaged tyre just to meet us.

Hold the steering wheel firmly, avoid abrupt steering or hard braking, and slow down progressively. Stop in a place of relative safety. Once stopped, switch on hazard lights and follow the advice for your road. Read the step-by-step safety guide.

For serious injury or immediate danger, call 999 or 112 before contacting us. If stranded in a live motorway lane and unable to get out safely, remain belted with hazard lights on and ask 999 for police. Follow the emergency operator's instructions.

If you can leave safely, exit on the side away from traffic and wait well clear of the vehicle, behind a safety barrier where possible. If leaving is unsafe, remain belted and call 999. Never place a warning triangle on a motorway.

Do not continue a journey on a flat conventional tyre. It can damage the wheel and affect control. Stop safely and call for help. For run-flat tyres, follow the specific vehicle and tyre manufacturer's limits; they do not make every damaged tyre safe to drive on.

Use the booking form or contact the team by phone or WhatsApp. Give your postcode or safe location, tyre size if known, number of tyres and requested service. We confirm the quote and appointment with you. Request a booking.

No. Submitting the form saves your enquiry and notifies the team. The team checks availability, agrees the full price and confirms the appointment. Your private booking page shows later updates and deposit status.

Choose Not sure of my size or tell the team. Read the sidewall or handbook only when safe; a photo can help if it can be taken away from traffic. Registration details alone do not confirm tyre size. Check front and rear tyres because their sizes can differ.

Stock and fitments vary. Tell us your exact size, quantity and any preferred brand so we can confirm availability before dispatch. Manufacturer logos show the vehicles we take enquiries for; they do not promise every tyre is immediately in stock.

The earliest request is normally from 10:00 the next day for orders before 17:00 UK time, or from 10:00 two days later for orders at or after 17:00. The team confirms supplier availability, weekends, bank holidays and your actual appointment.

For garage fitting, sufficient garage stock can allow a same-day request. Stocked mobile fitting normally starts with next-day availability. Emergency work is agreed directly with the team. These are request rules, not automatic reservations or guaranteed appointments.

Booking and supplier cut-off times use Europe/London: GMT in winter and British Summer Time in summer. Times are shown in UK time, even if you are viewing the site from another country.

Your fitted quote depends on the required tyre, quantity, location and work. We agree a personal quote before you commit instead of publishing a fixed price list. Browse the options or send a booking request to ask for a price.

The team states the all-in total including VAT and the agreed work, such as call-out, labour, tyre supply, fitting and balancing. Confirm any valves, TPMS work, locking nut removal, disposal or other extras before accepting. Only the work agreed with you is authorised.

Give us the time, location and access details when requesting a quote. We confirm the full charge for your particular job before you accept; do not assume a daytime quote covers a different visit or additional work.

First agree the tyre specification, quantity, full price and ETA. Reply YES or agree by phone, then we confirm remaining details and send the fixed Paydit link with your agreed deposit amount. There is no single deposit amount for every booking. We verify payment before dispatch.

Use the link supplied by the team and select or enter the exact agreed deposit amount. Return your payment receipt and booking reference. Opening the link or returning to the site does not prove payment; the team checks the successful transaction in Paydit.

No. The agreed deposit is part of the total price and reduces the remaining balance. Pay the balance to the driver on site by card, cash or bank transfer. The team confirms the amounts with you.

No. Send your receipt or transaction reference and ask us to check it. On your private booking page, a submitted receipt waits for verification; a confirmed deposit is recorded and the payment prompt is hidden. Do not repeat a payment while it is being checked.

Contact the team as soon as possible with the booking reference and any payment receipt. We explain the next steps and any refund due for your circumstances and applicable rights. Cancelling on the website does not automatically refund a Paydit payment. Read returns and cancellations.

Yes. Tell us the vehicle, tyre specification and location, just as for a private car or ordinary van. Mention any commercial-use requirements. The team confirms suitable tyres, availability and the quote for the job; ask directly about arrangements for multiple vehicles.

We take tyre enquiries for all car brands, including everyday and premium vehicles, SUVs and ordinary vans. We confirm the exact size, load rating, fitment and available tyres before booking. The vehicle logos identify makes, not a manufacturer partnership.

Yes. Tell us the vehicle model, tyre size and required specification so we can check a suitable option and availability. Follow the vehicle manufacturer's fitment requirements; ask the team before changing tyre type.

Yes. Tell us your preferred brand or budget when asking for a price. We discuss the suitable options actually available for your fitment. Catalogue examples are reference options, rather than a guarantee of current stock.

A marking such as 225/45 R17 94Y identifies width, sidewall ratio, wheel diameter, load index and speed rating. Send the complete marking, including XL or run-flat markings where present, and check both axles. See the tyre size guide.

The official DVLA connection can provide basic vehicle, tax and MOT facts when configured; it does not return car or ordinary van tyre sizes. Use the tyre sidewall, vehicle handbook or ask us to help identify the correct fitment.

Do not change or mix tyre types without checking your vehicle handbook and the tyre manufacturer's advice. Different construction can affect handling, and a vehicle designed for run-flats may not carry a spare. Give the team the current specifications on both axles.

No. Repairability depends on the damage location, size and internal condition, including whether the tyre was driven flat. The fitter inspects the tyre before deciding. Sidewall damage or a bulge needs professional assessment and is not treated as a routine puncture repair.

Yes. Select Wheel balancing on the booking form or request it by phone or WhatsApp. Tell us how many wheels, your tyre size and location; we confirm the work and quote. See wheel balancing.

No. Balancing corrects uneven weight in the tyre and wheel assembly. Alignment concerns the position and angles of the wheels and suspension. Describe vibration, pulling or uneven wear so we can discuss the appropriate next step; balancing is not a promise to cure every vehicle fault.

Select Locking wheel nut removal and enter the number needed. Tell us whether the key is missing or the nut is damaged so we can discuss access, tools and the quote before the visit. See locking wheel nut removal.

Yes. Select TPMS replacement or Valve replacement and describe the problem. A warning can mean low pressure, a leak or a sensor issue; do not assume it is only the sensor. We diagnose the cause and agree the required work before replacing parts.

Yes. You can select several services in the request, such as a tyre change, balancing and valve work. Add quantities and notes where requested so we can prepare the quote and equipment for the visit.

For cars and light vans, the minimum is 1.6 mm across the central three-quarters of the tread and around its full circumference. Tyres must also be free from dangerous defects. Check the official UK guidance.

Use the figures in the vehicle handbook or pressure label for your tyre size and load. Check with a reliable gauge when the tyres are cold, including the spare if fitted. Investigate repeated pressure loss instead of simply topping up each time.

Arrange a check if tread is low, pressure repeatedly drops, or you see cracks, cuts or a bulge. Follow the vehicle and tyre manufacturer's age and inspection guidance. Severe damage or sudden vibration means stopping safely rather than continuing to drive.